Senior Account Manager
Core
Senior Account Manager responsible for deepening client relationships, managing account health, and architecting 3-year supply chain roadmaps to drive growth and value realization.
Role type
Senior Account Manager (Supply Chain)
Builds
Global trade solutions and supply chain management services for Fortune 500s and emerging brands
Domain
Global logistics, freight forwarding, and supply chain operations
Deliverable
client delivery
Required skills
supply chain operations expertise, consultative selling, account health management, financial health monitoring, stakeholder management, cross-functional collaboration, strategic planning, data analysis, mentorship
Preferred skills
logistics or freight forwarding background, experience with global counterparts across Asia/North America/Latin America
Technologies
Salesforce
Responsibilities
Navigate complex organizational hierarchies with key client executives; monitor account health and improve client experience; identify and close upsell, cross-sell, and renewal opportunities; report on client financials and ensure consistent payment schedules; lead client onboarding and create standard operating procedures; scope and guide implementation stages; work globally with counterparts to ensure consistent experience; monitor client metrics and address escalations; prepare content for client touch points; architect 3-year supply chain roadmaps; drive product adoption; refine client success criteria; expand knowledge of supply chain processes; maintain data in Salesforce to identify improvement opportunities; mentor fellow Account Managers
Seniority
Senior, hands-on IC