Senior Customer Success Manager
Core
Drive adoption of Zoom's AI platform for enterprise customers in KSA, building trusted advisory relationships to shape retention and revenue growth.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Enterprise customer success plans, retention strategies, and revenue growth initiatives for KSA accounts.
Domain
B2B SaaS (Collaboration/AI) in the Kingdom of Saudi Arabia
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise account management, stakeholder relationship building, data analysis, commercial mindset, cross-functional collaboration, customer success platforms (Gainsight, Salesforce), bilingual communication (English/Arabic)
Preferred skills
Experience in regulated industries, strategic AI application
Technologies
Zoom AI platform, Gainsight, Salesforce
Responsibilities
Guide KSA enterprise customers through tailored success plans to increase adoption and retention; build trusted advisory relationships with senior stakeholders; analyze customer data and usage trends to drive growth; leverage AI to enhance customer insights and outcomes; collaborate with Sales, Product, and Marketing to mitigate churn.
Seniority
Senior, hands-on IC