Customer Experience Agent
Core
Manage customer service requests of medium to high complexity, ensuring agile resolution and contributing to key performance indicators like Turn Time.
Role type
Customer Experience Agent (Customer Service Analyst)
Builds
Customer support workflows and digital adoption initiatives for logistics clients
Domain
Logistics / Freight Forwarding / International Trade
Deliverable
client delivery
Required skills
Customer service management, stakeholder collaboration, digital tool adoption, continuous improvement, problem-solving, analysis
Preferred skills
Client-oriented mindset, teamwork, result orientation, adaptability, organization
Technologies
Microsoft Office
Responsibilities
Manage medium to high complexity customer cases, communicate clearly and professionally with clients, encourage digital tool adoption, build relationships with internal stakeholders, collaborate with Sales and Customer Service teams, support AEO program compliance, contribute to continuous improvement initiatives
Seniority
Mid-level, hands-on IC