Shift Leader
Core
Lead coffeehouse operations, manage shift performance, and coach team members to deliver brand standards and guest experiences.
Role type
Shift Leader (IC)
Builds
Coffeehouse operations and guest service experiences
Domain
QSR / Coffee
Deliverable
product features
Required skills
shift management, team coaching, sales optimization, inventory management, cash handling, SOP execution, new hire training, delegation, conflict resolution
Preferred skills
high school diploma or GED
Technologies
POS systems, inventory management tools
Responsibilities
Lead shifts ensuring brand standards and guest connections, optimize product sales and manage waste, coach and train team members on roles and products, perform administrative tasks like deposits and inventory, manage shift hand-offs, and act as Manager on Duty.
Seniority
Entry-level leadership
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