Full-Time Shift Lead – Des Moines, IA
Core
Lead shift operations and crew performance at a coffee shop to ensure high-quality customer service and adherence to company standards.
Role type
Shift Lead (Coffee Shop Operations)
Builds
Coffee beverages and customer experiences
Domain
Food & Beverage / Retail
Deliverable
product features
Required skills
Crew management, operational training, inventory management, cash handling, quality assurance, shift scheduling
Preferred skills
6 months of prior experience at Dutch Bros, no recent disciplinary actions, high emotional intelligence
Technologies
Dutch Bros Field Guide, Employee Handbook, Flowcheck system
Responsibilities
Cultivate shop atmosphere and standards, manage shift operations and crew readiness, train new employees, support inventory management and cleanliness, communicate with leadership, follow up on quality assurance inspections
Seniority
Individual Contributor, operational leadership