Shift Leader
Core
Lead store operations, manage shift teams, and ensure guest satisfaction in a coffee shop environment.
Role type
Shift Leader (IC)
Builds
Coffee products and store service experiences
Domain
Food & Beverage / Retail
Deliverable
product features
Required skills
Team leadership, shift management, guest service, inventory management, staff coaching, operational compliance, sales optimization, conflict resolution, administrative tasks, physical stamina
Preferred skills
High school diploma, valid driver's license, reliable transportation
Technologies
POS systems, inventory management software
Responsibilities
Lead shifts focusing on team engagement and guest satisfaction, maximize product sales and manage waste, ensure SOP and quality standards are executed, coach and train team members on roles and product knowledge, perform administrative tasks like bank deposits and inventory, manage staff deployment and delegation, maintain store appearance and cleanliness.
Seniority
Entry-level to Junior, hands-on IC