Shift Leader
Core
Lead daily operations of a coffeehouse, ensuring team execution of brand standards, product quality, and guest service while managing shift logistics and sales.
Role type
Shift Leader (IC)
Builds
Coffeehouse operations and guest experiences
Domain
QSR / Coffee
Deliverable
product features
Required skills
shift management, team coaching, inventory control, cash handling, SOP execution, waste management, sales optimization, new hire training, conflict resolution
Preferred skills
high school diploma or GED
Technologies
POS systems, inventory management software
Responsibilities
Lead shifts with clear communication and delegation, coach team members on roles and product knowledge, manage inventory and cash handling, optimize sales and minimize waste, train new hires, execute administrative tasks like bank deposits and ordering, maintain store safety and cleanliness standards.
Seniority
Entry-level to Mid-level, hands-on IC