Shift Leader
Core
Lead daily operations of a coffeehouse, ensuring brand standards, team engagement, and guest satisfaction.
Role type
Shift Leader (Manager on Duty)
Builds
Coffeehouse operations and guest experiences
Domain
QSR / Coffeehouse
Deliverable
product features
Required skills
shift management, team coaching, inventory management, cash handling, SOP execution, waste optimization, new hire training, delegation, conflict resolution
Preferred skills
high school diploma or GED
Technologies
POS systems, inventory management software
Responsibilities
Lead shifts with clear deployment and role communication; coach and train team members on products and procedures; manage inventory, cash handling, and bank deposits; optimize sales and minimize waste; ensure store safety and security; execute smooth shift hand-offs; act as Manager on Duty making operational decisions.
Seniority
Entry-level leadership