Sales Support Specialist
Core
Provide sales administration support, manage customer communications, and analyze segments to sustain volumes and increase share of wallet for a small customer portfolio.
Role type
Sales Support Specialist
Builds
Sales operations support and customer relationship management for a small portfolio
Domain
Logistics and shipping
Deliverable
product features
Required skills
Frontline sales experience in shipping, Communication, Data management, Customer relationship management, Segment analysis, Cross-functional collaboration
Preferred skills
Experience with sales administration systems
Responsibilities
Provide support for sales administration and transactional activities, Manage email communications and internal cases from customers and stakeholders, Respond to customers in line with business requirements, Coordinate with internal teams to deliver solutions, Engage with frontline sales to drive collaboration, Analyze customer feedback to identify improvement areas, Maintain accurate records in sales systems