Lead Logistics Customer Experience and Operations , Team Lead - USA
Core
Execute day-to-day supply chain operations across 3PL, 4PL, and Destination Container Management (DCM) to drive customer experience through shipment tracking, reporting, and exception handling.
Role type
Senior IC logistics operations lead
Builds
Shipment visibility reports, milestone updates, and operational KPI dashboards
Domain
Logistics / Supply Chain Management
Deliverable
dashboards & analysis
Required skills
3PL/4PL operations, shipment lifecycle management, DCM activities, stakeholder communication, MS Excel, KPI tracking, RCA preparation, SOP maintenance
Preferred skills
Power BI, Power Automate, AI tools, automation testing
Responsibilities
Manage end-to-end SCM operational activities including shipment tracking and exception handling; Coordinate with 3PL/4PL vendors and update customers on milestones; Monitor DCM activities including container visibility and demurrage tracking; Ensure accuracy of daily/weekly/monthly deliverables and KPI reports; Handle customer and vendor queries via email; Track operational KPIs and support Root Cause Analysis (RCA) for deviations; Assist in automation and AI initiatives; Maintain process documentation and SOPs.
Seniority
Senior, hands-on IC
