Lead Logistics Customer Experience and Operations , Team Lead - USA
Core
Lead day-to-day supply chain operations across 3PL, 4PL, and Destination Container Management (DCM) to drive customer experience through accurate tracking, reporting, and exception handling.
Role type
Team Lead, Logistics Operations & Customer Experience
Builds
Operational workflows, shipment tracking, milestone updates, and KPI reports for internal stakeholders and customers
Domain
Logistics, Supply Chain Management, Freight Forwarding
Deliverable
product features
Required skills
Supply chain operations, 3PL/4PL management, shipment tracking, exception handling, KPI monitoring, written communication, MS Excel
Preferred skills
DCM/destination management, Power BI, Power Automate, AI tools, reporting automation
Technologies
MS Excel, Power BI, Power Automate
Responsibilities
Execute end-to-end SCM activities including tracking and reporting; coordinate with 3PL/4PL vendors; manage DCM container visibility and demurrage/detention tracking; handle customer and stakeholder queries via email; track operational KPIs and SLAs; support RCA for process deviations; assist in automation/AI initiatives by validating outputs; maintain SOPs and process documentation.
Seniority
Team Lead, 5-8 years experience
