Ocean Customer Experience Specialist - Inbound Calling
Core
Support customers after onboarding by handling inbound calls, managing cases, resolving disputes, and maintaining relationships.
Role type
Inbound Customer Experience Specialist
Builds
Customer service interactions and case resolutions for global logistics clients
Domain
Logistics / Supply Chain
Deliverable
client delivery
Required skills
Inbound voice calling, case management, contract and dispute resolution, conflict resolution, active listening, MS Excel, multi-system navigation
Preferred skills
International contact center/BPO experience, neutral English accent, shift flexibility (6:30 PM – 3:30 AM)
Responsibilities
Manage customer interactions across channels, handle customer cases efficiently, support customer onboarding, manage contracts and resolve disputes, perform administrative tasks, escalate complex issues, collaborate with internal teams
Seniority
Mid-level, execution-focused