Ocean Customer Experience Specialist - Inbound Calling
Core
Support customers after onboarding by handling queries, managing cases, resolving disputes, and maintaining relationships via inbound calling.
Role type
Inbound Customer Experience Specialist
Builds
Customer support interactions and case resolutions for global logistics clients
Domain
Logistics / Supply Chain
Deliverable
client delivery
Required skills
Inbound voice calling, case management, contract handling, dispute resolution, conflict resolution, active listening, problem-solving, MS Excel proficiency
Preferred skills
Experience in international contact center/BPO, neutral English accent, ability to work 6:30 PM – 3:30 AM shift
Responsibilities
Manage customer interactions across channels, handle customer cases efficiently, support customer onboarding, manage contracts and resolve disputes, perform administrative tasks, escalate complex issues, collaborate with internal teams
Seniority
Entry to mid-level, hands-on IC
