Shift Leader
Core
Lead store operations, manage shift teams, and ensure guest satisfaction during shifts.
Role type
Shift Leader (IC)
Builds
Coffee beverages, food items, and store experiences for guests
Domain
QSR / Coffee
Deliverable
product features
Required skills
Team leadership, shift management, SOP execution, inventory management, cash handling, staff coaching, conflict resolution, sales maximization
Preferred skills
High school diploma, valid driver's license, reliable transportation
Technologies
POS systems, inventory management tools
Responsibilities
Lead shifts focusing on team engagement and guest satisfaction, ensure team executes SOPs and quality standards, coach and train team members on roles and product knowledge, manage administrative tasks including bank deposits and inventory, delegate objectives and tasks effectively, take ownership of store look and feel and waste management
Seniority
Entry-level to Junior, hands-on IC