Shift Leader
Core
Lead store operations, manage team performance, and ensure guest satisfaction during shifts in a coffee shop environment.
Role type
Shift Leader (IC)
Builds
Coffee products and store operations
Domain
QSR / Coffee
Deliverable
product features
Required skills
Team leadership, shift management, SOP execution, inventory management, cash handling, staff coaching, customer service, sales maximization, waste management, delegation, conflict resolution, training
Preferred skills
High school diploma, valid driver's license, reliable transportation
Technologies
POS systems, inventory management tools
Responsibilities
Lead shifts focusing on team engagement and guest satisfaction, maximize product sales and manage waste, ensure SOP and quality standards are executed correctly, coach and train team members on roles and product knowledge, perform administrative tasks including bank deposits and inventory, manage staff deployment and delegation, address guest and team needs proactively.
Seniority
Entry-level to Mid-level, hands-on IC