Patient Service Representative
Core
First point of contact for patients, managing intake, registration, scheduling, and resolving patient needs to ensure superior customer experience.
Role type
Patient Service Representative
Builds
Patient intake workflows, appointment schedules, and registration records
Domain
Healthcare / Patient Access
Required skills
Customer service, data entry, EMR documentation, patient registration, insurance verification, payment processing, form completion assistance
Preferred skills
Billing and collections experience, EMR system proficiency, multilingual abilities
Responsibilities
Greeting and checking patients in/out, verifying patient information, scheduling appointments, registering patients and updating demographic data, obtaining insurance cards and signatures, assisting with forms and financial assistance, processing payments, documenting interactions in EMR
Seniority
Entry-level