Patient Service Representative
Core
First point of contact for patients, managing intake, scheduling, registration, and billing coordination to ensure superior patient experience.
Role type
Patient Service Representative (Front Desk/Administrative)
Builds
Patient intake workflows, appointment schedules, and registration records
Domain
Healthcare / Ambulatory Care
Deliverable
product features
Required skills
Customer service, data entry, phone communication, insurance verification, payment processing, EMR documentation
Preferred skills
Billing and collections experience, EMR system proficiency, multilingual ability
Technologies
Electronic Medical Records (EMR), registration systems
Responsibilities
Greeting and checking patients in/out, scheduling appointments, registering patients and updating demographic data, verifying insurance and obtaining forms, processing patient payments, documenting interactions in EMR
Seniority
Entry-level, individual contributor