Air Freight Customer Service Lead
Core
Lead and manage a Customer Service team to deliver superior experiences for Air freight customers, resolving issues and building strategic partnerships.
Role type
Senior IC Customer Service Team Lead (Air Freight)
Builds
End-to-end air freight execution and customer service solutions
Domain
Logistics / Air Freight Forwarding
Deliverable
client delivery
Required skills
Team leadership, workload allocation, customer relationship management, cross-functional collaboration, process improvement, KPI management, commercial support, problem-solving, operational knowledge of air freight
Preferred skills
Managing Global Key Accounts, high-tech multinational customers
Technologies
Microsoft Office, logistics operating systems
Responsibilities
Lead and manage the Customer Service team by allocating workloads; Serve as the primary contact for strategic customers; Take ownership of customer service quality and daily operational performance; Coordinate across functions to ensure seamless air freight execution; Monitor operational KPIs and drive continuous service excellence; Partner with the Sales team to identify customer opportunities.
Seniority
Senior, hands-on IC with team management
