Cust Svcs Acct Rep
Core
Primary field customer relations resource for residential and commercial customers in an assigned territory, managing billing, technical inquiries, and energy efficiency initiatives.
Role type
Field Customer Service Account Representative
Builds
Customer satisfaction, billing accuracy, and energy efficiency adoption for residential and commercial accounts
Domain
Utility / Energy Distribution
Deliverable
client delivery
Required skills
tariff analysis, electrical distribution system knowledge, meter technology understanding, energy management program promotion, problem-solving, Microsoft Office proficiency, public speaking
Preferred skills
field activity knowledge, construction awareness, community event participation
Responsibilities
Provide billing options and tariff analysis, explain service reliability and power quality, promote energy efficiency programs, resolve customer complaints and high bill issues, coordinate new service requirements, represent the company in public forums
Seniority
Individual Contributor, moderate guidance
