Senior Specialist Control Tower
Core
Oversees centralized operations for Air, LCL, and FCL customers to provide end-to-end visibility, drive continuous improvement, and implement automation for data quality and service delivery.
Role type
Senior Specialist Control Tower (Logistics Operations)
Builds
Centralized visibility platforms, automated reporting solutions, and business continuity plans for global freight forwarding.
Domain
Global Logistics / Freight Forwarding / Supply Chain Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Control Tower operational experience, Ocean Freight forwarding, Data analytics, Power BI, Automation and reporting enhancement, Stakeholder management
Preferred skills
Coding experience, Business Continuity Planning (BCP) development
Technologies
Power BI
Responsibilities
Provide shipment tracking and proactive delay monitoring; analyze operational processes to identify and resolve delays; create Power BI dashboards for KPI visibility; digitize and automate manual reporting; conduct root cause analysis for recurring service issues; collaborate with Product and EDI teams for customer account setup; develop Business Continuity Plans.
Seniority
Senior, hands-on IC
