SCM Customer Experience Agent
Core
Customer Experience Agent managing onboarding, relationships, and end-to-end shipment execution for ocean freight customers.
Role type
Customer Experience Agent (SCM)
Builds
Customer service experiences and operational efficiency in global trade logistics
Domain
Ocean Freight / Freight Forwarding
Deliverable
client delivery
Required skills
Customer relationship management, case management, contract and dispute management, exception management, SOP/IOP review, stakeholder management, data quality focus, problem-solving
Preferred skills
Excel automation, PowerBI
Technologies
Excel, PowerBI
Responsibilities
Manage customer onboarding and relationships, handle case management and dispute resolution, ensure smooth end-to-end shipment execution, respond to customer enquiries, review and update standard operating procedures, achieve KPIs
Seniority
Junior to Mid-level, individual contributor