Patient Service Representative
Core
First point of contact for patients, managing intake, registration, scheduling, and billing coordination to ensure superior patient experience.
Role type
Patient Service Representative (Front Desk/Administrative)
Builds
Patient access workflows, appointment schedules, and billing records
Domain
Healthcare / Patient Access
Deliverable
product features
Required skills
Patient intake and registration, appointment scheduling, insurance verification, data entry, EMR documentation, payment processing, HIPAA compliance
Preferred skills
Billing and collections experience, EMR system proficiency, multilingual capabilities
Responsibilities
Greet and check patients in/out, schedule appointments for visits and procedures, register patients and update demographic data, verify insurance and coordinate benefits, process patient payments, document interactions in EMR
Seniority
Entry-level, hands-on IC