Global Support Engineer L2
Core
L2 Support Engineer solving complex technical problems, root-cause analysis, and performance tuning for enterprise customers using the OutSystems low-code platform.
Role type
Senior L2 Support Engineer (Platform)
Builds
Stable runtime for enterprise applications built on the OutSystems low-code platform
Domain
Enterprise Software / Low-Code Development / SaaS
Deliverable
client delivery
Required skills
Root-cause analysis, Log analysis, Performance tuning, Code debugging (.NET C#, Java), Database optimization (SQL Server, Oracle), Web services (REST/SOAP)
Preferred skills
English bilingual skills, Experience with IIS, TCP/IP, HTTP/HTTPS, DNS
Technologies
OutSystems, .NET (C#), Java, SQL Server, Oracle, IIS, REST, SOAP, XML, HTML, CSS, JavaScript, React
Responsibilities
Perform root-cause analysis and defect reproduction via log reviews; Resolve latency and throughput issues on web servers and databases; Guide enterprise customers through live problem-solving and technical advisory; Inspect and trace source code to identify defects; Translate critical field issues into platform improvements
Seniority
Mid-Senior, hands-on IC