End User Services Specialist / IT Helpdesk (m/w/d)
Core
Providing 1st and 2nd level technical support for hardware and software, managing user accounts, and resolving IT issues for employees globally.
Role type
IT Helpdesk Specialist (1st/2nd Level Support)
Builds
IT support services for global employees
Domain
Corporate IT / Medical Device Industry
Deliverable
client delivery
Required skills
Technical support (1st/2nd level), hardware and software troubleshooting, user account management, ITSM system administration, stakeholder consultation
Preferred skills
ITIL certification, CompTIA+ certification, Microsoft certification, HDI certification, ServiceNow experience
Technologies
ServiceNow
Responsibilities
Provide technical 1st and 2nd level support for hardware and software, set up and maintain end-user devices and peripherals, manage user accounts and access rights, document and process support tickets, collaborate with security and infrastructure teams, consult with business units on hardware and workstation solutions
Seniority
Mid-level, hands-on IC