Global Support L2
Core
L2 Support Engineer resolving complex technical issues, optimizing system performance, and delivering solutions for international enterprise customers on the OutSystems low-code platform.
Role type
Senior IC Support Engineer (L2)
Builds
Production support solutions and performance optimizations for the OutSystems low-code platform
Domain
Enterprise Software / Low-Code Development / Cloud Infrastructure
Required skills
Application Server troubleshooting (IIS), Database query optimization (SQL Server, Oracle), Network protocols (TCP/IP, HTTP/HTTPS, DNS, SMTP, SSH), Root-cause analysis, Logging and diagnostic tools, Technical documentation
Preferred skills
Low-code platforms (OutSystems), .NET (C#, ASP.NET), Modern web technologies (Java, JavaScript, React, CSS, HTML), Web services (REST/SOAP), Data formats (XML, XSD), Mobile technologies (iOS, Android, Cordova/PhoneGap)
Technologies
IIS, SQL Server, Oracle, TCP/IP, HTTP/HTTPS, FTP, DNS, SMTP, SSH, OutSystems, C#, ASP.NET, Java, JavaScript, React, REST, SOAP, XML, XSD, iOS, Android, Cordova, PhoneGap
Responsibilities
Troubleshoot platform-related issues and resolve system performance bottlenecks; Provide technical solutions and alternative approaches to customers; Utilize logging and diagnostic tools for root-cause analysis; Bridge communications with internal engineering and product teams; Document support cases and resolutions
Seniority
Mid-Senior, hands-on IC