Customer Service Sales Representative (Dutch-Speaking) - Hybrid HS03
Core
Handle inbound and outbound customer post-sales requests, including queries, order cancellations, claims, refunds, and escalations, while driving cross-selling and up-selling opportunities.
Role type
Customer Service Sales Representative
Builds
Customer support and sales solutions for global technology and services clients
Domain
Technology services / Customer support
Required skills
Bilingual Dutch and English, sales techniques (up-/cross-selling, objection handling), CRM usage, order management, claims management, refund processing, customer qualification, IT knowledge
Preferred skills
Strong communication, customer-driven mindset, achievement-oriented, curiosity in IT products
Technologies
CRM, Order Status Suite
Responsibilities
Handle inbound activity (calls, emails, chat) for post-sales requests, make outbound calls to solve issues, create quotes and follow up for cross-selling/up-selling, manage order cancellations, claims, refunds, and escalations, maintain knowledge of store portfolio and post-sales processes
Seniority
Entry-level to Junior, 1+ year experience