Customer Service Representative (Galician-speaking) - Remote AV01
Core
Assist customers with device and service troubleshooting via assigned communication channels, providing step-by-step guidance and resolving issues.
Role type
Customer Service Representative
Builds
Customer support interactions for device and service users
Domain
Technology / Consumer Electronics
Deliverable
client delivery
Required skills
Spanish (native/bilingual), Galician (native), English (B1/B2), technical troubleshooting, internal system management, empathy, record keeping, typing, attention to detail
Preferred skills
Basic technical knowledge, calm under pressure, flexibility for shifts
Technologies
Internal support systems, digital devices
Responsibilities
Identify customer needs, troubleshoot basic technical issues, explain technical information clearly, manage customer interactions, handle concerns with empathy, maintain accurate records
Seniority
Entry-level, full-time employee