Operations Manager - (Spanish speaking) - Onsite - IN02
Core
Coaching and supervising Team Leaders to ensure Client Service Level Agreement and financial expectations are achieved.
Role type
Operations Manager (Team Leadership)
Builds
Operational processes and team performance for client brands
Domain
Technology and services / Call center operations
Deliverable
dashboards & analysis
Required skills
Team management, operational process improvement, quality process monitoring, shift organization, coaching, metrics analysis, change management
Preferred skills
Bilingual Spanish and English, organizing skills, interpersonal abilities
Technologies
Internal regulations and tools
Responsibilities
Improve and monitor operational processes, update/monitor internal regulations, coordinate and monitor quality processes, manage and supervise personnel, optimize work processes and staff productivity, collect metrics and report to customers, organize and optimize shifts, conduct coaching sessions and refresher training for Team Leaders