Team Leader - UBER
Core
Supervise a group of call center associates to ensure performance metrics and customer service KPIs are achieved.
Role type
Team Leader (Operations)
Builds
Customer support operations for UBER
Domain
Call center operations
Required skills
Coaching, performance management, team supervision, policy implementation, escalated call handling, action plan development
Preferred skills
Associate's degree, 2-4 years relevant experience, mentoring, multi-tasking, prioritization
Responsibilities
Supervise daily activities and attendance, coach direct reports on performance, handle escalated customer calls, conduct team meetings, manage employment status and performance appraisals, implement corrective actions for performance issues