Quality & Training Specialist with German
Core
Evaluate customer interactions (calls, chats, email) for quality compliance and deliver training sessions to develop employee skills.
Role type
Quality Evaluator and Trainer
Builds
Quality assurance processes and employee learning programs
Domain
Customer service operations and workforce development
Deliverable
dashboards & analysis
Required skills
Quality evaluation, training facilitation, performance analysis, stakeholder communication, documentation management, time management
Preferred skills
Polish language skills, Microsoft Office proficiency
Responsibilities
Monitor and evaluate customer interactions for quality compliance, deliver training sessions and coach employees, analyze performance trends and recommend improvements, participate in calibration sessions, prepare and facilitate learning activities, evaluate training effectiveness.