Customer Experience Specialist (German-speaking) - Onsite - Automotive Industry JL01
Core
Lead structured follow-up and support calls with prospective customers for a premium automotive brand, reinforcing brand value and collecting insights to support retailer sales teams.
Role type
Customer Experience Specialist (Sales Support)
Builds
Customer engagement and sales support for premium automotive brands
Domain
Automotive industry, Customer Experience
Deliverable
client delivery
Required skills
Bilingual German and English, customer service or sales experience, structured communication, ability to follow scripts, report writing
Preferred skills
Background in business, communications, or automotive studies, experience in luxury sectors, interest in premium products
Technologies
Call management systems, CRM tools for reporting
Responsibilities
Conduct follow-up calls with prospective customers, represent the brand professionally, identify customer concerns regarding pricing and preferences, summarize interactions in structured reports, manage relationship continuity, ensure alignment with brand quality standards