Technical II, IT Operations (TCF)
Core
Provide Level 2 IT operations support for desktop, network, telephony, and application environments, ensuring system uptime, security compliance, and incident resolution.
Role type
Senior IC IT Operations Engineer
Builds
Stable IT infrastructure, secure desktop environments, and compliant network services for internal staff and clients
Domain
IT Operations / Enterprise Infrastructure (via careerplan.io/jobs/R1769037-technical-ii-it-operations-tcf-at-cnx)
Required skills
Incident management, problem management, change management, root cause analysis, Active Directory administration, Windows server management, network troubleshooting, backup and recovery, security compliance auditing, ticket analysis
Preferred skills
ITIL V3 framework expertise, enterprise network architecture knowledge, business continuity planning
Technologies
Windows, Active Directory, DNS, DHCP, Tivoli, Remedy, ISO 27001, PCI, HIPAA, PA/BA switches
Responsibilities
Manage and monitor daily backups and tape inventory; troubleshoot and resolve Sev1 incidents across production platforms; validate and update desktop images and software patches; enforce security controls via Active Directory group policies; conduct BCP and failover tests for network and server services; perform site hardening and compliance audits; provide L2 support for network, server, and voice infrastructure; manage local DNS, DHCP, and file servers; generate monthly health checklists and consumption reports.
Seniority
Senior, hands-on IC