Application Support Engineer II (TCF)- Bilingual
Core
Provide Level 2 technical support for corporate applications, resolve incidents, and execute changes to ensure system stability.
Role type
Application Support Engineer
Builds
Reliable corporate application services and operational stability
Domain
IT Operations / Application Support
Required skills
Incident investigation and troubleshooting, log analysis, root cause analysis, change management, SQL, PowerShell, Windows Server administration, ITSM tool usage
Preferred skills
ITIL Foundation certification
Technologies
ServiceNow, SolvNow, PowerShell, SQL, Windows Server
Responsibilities
Investigate and resolve medium- to high-complexity incidents; analyze logs and perform diagnostics; execute planned changes and change requests; partner with infrastructure and development teams; monitor SLA compliance; create and maintain technical documentation.
Seniority
Mid-level, hands-on IC