Application Support Engineer II (TCF)
Core
Provide L1/L2 production support for KYC/KYB and iXHero applications, monitoring health, troubleshooting incidents, and validating releases across cloud, API, and AI environments.
Role type
L1/L2 Application Support Engineer
Builds
Supports production stability for KYC/KYB and iXHero applications
Domain
Financial Services (KYC/KYB) + Cloud Infrastructure + AI/GenAI
Required skills
L1/L2 incident management, log analysis, API troubleshooting, cloud environment support, Python scripting, SQL/MySQL, MongoDB, REST APIs, JWT/OAuth, microservices debugging, RCA documentation, stakeholder communication
Preferred skills
Spanish language proficiency, AI/GenAI concepts (RAG, LLM gateways), automation scripting
Technologies
Azure Application Insights, AWS CloudWatch, Grafana, Python, PowerShell, SQL, MySQL, MongoDB, Jira
Responsibilities
Monitor application and infrastructure health, troubleshoot logs/APIs/auth/data/integrations/AI/cloud issues, diagnose performance/availability/connectivity incidents, own incidents from triage to closure, perform release validation and RCA, coordinate updates in Jira
Seniority
Mid-level (3-5 years experience)
