Operations Manager (Italian & English)
Core
Coaching and supervising a group of Team Leaders to ensure Client Service Level Agreement and financial expectations are achieved.
Role type
Operations Manager
Builds
Operational performance and client service delivery
Domain
Business Process Outsourcing (BPO) / Customer Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Coaching and developing direct reports, analyzing and maintaining Client Service Level Agreements, revenue generation and financial forecasting, managing operational reports, building client partner relationships, implementing corrective actions, cross-functional collaboration, staffing evaluation
Preferred skills
Call center experience, Associate's Degree in a related field, experience with progressive management
Technologies
N/A
Responsibilities
Analyze and maintain Client Service Level Agreements, maximize revenue generation through data collection and forecasting, select and train direct reports, manage operational reports, create relationships with client partners, provide leadership and guidance to direct reports, conduct regular one-on-ones, resolve employee relation issues, participate in cross-functional meetings, implement best practices for clients, attend business reviews with clients, handle a team of team leaders
Seniority
Manager, supervising team leaders