Tactical Operations and Measurement Management (TOM)
Core
Oversee productivity and operations enablement initiatives for client Small Business Group (SBG) programs, including provisioning management, infrastructure optimization, and tech project deployment.
Role type
Tactical Operations and Measurement Management (TOM) specialist
Builds
Operational processes, tools, and systems for client programs
Domain
Technology services / Client operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Operations management, Program management, Change management, Risk management, Data analysis, Reporting, Process improvement, Stakeholder management, Project coordination, Microsoft Office proficiency
Preferred skills
PMP, Agile, Lean Six Sigma certifications
Technologies
Microsoft Office (Excel), operational/project management tools
Responsibilities
Manage tactical operations, measurement, and reporting initiatives; oversee task quality assurance; provide feedback to Tooling Council; translate business requirements into insights; coordinate with Vendor Leadership and client points of contact; identify and mitigate operational risks.
Seniority
Mid-level, hands-on IC
