Fashion Support Consultant (Catalan - speaking) - On-site IN02
On-site
Core
Handle incoming customer inquiries via phone, email, chat, and voicemail for fashion clients, resolving demands within SLA.
Role type
Customer Support Consultant
Builds
Customer support services for fashion brands
Domain
Fashion retail / Customer service
Deliverable
client delivery
Required skills
Bilingual communication (Catalan/Spanish), active listening, call management, escalation handling, IT platform familiarity
Preferred skills
Windows/MS Office proficiency
Responsibilities
Answer customer calls and chats, log call details, maintain product knowledge, escalate issues to mentors, comply with administrative duties