Specialist, Customer Success
Core
Manage high-volume customer contacts via phone and email to ensure product satisfaction, address concerns, and capture feedback.
Role type
Specialist, Customer Success
Builds
Customer retention and satisfaction metrics
Domain
Customer Success / SaaS
Deliverable
client delivery
Required skills
high-volume calling, sales quota achievement, CRM proficiency (Salesforce), process orientation, problem solving, MS Office
Responsibilities
Manage high volume of customer contacts and communications through phone and email; Conduct health checks to gauge product satisfaction; Document and track qualitative feedback and quantifiable measurements; Capture Voice of the Customer data; Initiate steps to address customer concerns or roadblocks.