Customer Service Representative (Spanish-speaking) – Onsite - NW02
Core
Handle incoming customer contacts via telephone, email, and chat to solve user demands and ensure SLA compliance.
Role type
Customer Service Representative
Builds
Customer support interactions for clients in tech, finance, travel, fashion, and healthcare
Domain
Customer Support / BPO
Deliverable
client delivery
Required skills
Spanish (proficient/bilingual), English (advanced), active listening, call management, issue escalation
Preferred skills
customer care skills, ownership mindset
Technologies
call management systems, automated alerts
Responsibilities
Take incoming customer contacts and solve users' demands, Log call details onto call management systems, Maintain service and product knowledge, Escalate potential service issues to Mentor, Follow project processes and procedures, Ensure contractual SLA is maintained
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