Senior Partner Success Manager (Remote)
Core
Own a portfolio of partner-led customer engagements for an AI-native technology company, ensuring delivery quality, adoption, and business value realization.
Role type
Senior Partner Success Manager (Accountable Business Owner)
Builds
Partner-delivered AI solutions, automation workflows, and enterprise software implementations
Domain
AI, Large Language Models (LLMs), automation, enterprise software
Deliverable
production ML models | product features | client delivery
Required skills
Portfolio management, risk mitigation, stakeholder coordination, intervention strategy, business acumen, program management, AI/LLM fluency, adoption tracking
Preferred skills
Executive relationship building, recovery planning, strategic prioritization
Technologies
AI, Large Language Models (LLMs), automation technologies, enterprise software solutions
Responsibilities
Manage concurrent partner-led engagements and drive successful outcomes; Conduct weekly engagement reviews to identify and resolve at-risk projects; Diagnose root causes of delivery delays and coordinate cross-functional resolutions; Own customer adoption metrics and business value realization; Build trusted relationships with partner practice leaders and delivery executives; Lead recovery efforts for stalled or escalated accounts.
Seniority
Senior, hands-on IC
