Technical II, IT Operations (TCF)
Core
Provide end-user IT support for desktops, laptops, network, and telephony environments, focusing on hardware/software maintenance, troubleshooting, and ticket resolution.
Role type
Mid-level IT Operations Support Technician
Builds
Maintains and supports Windows workstations, laptops, and desktop applications using SCCM/BigFix and Remedy.
Domain
IT Operations / Desktop Support
Required skills
Windows 11 support, Active Directory management, hardware troubleshooting, ticket management (Remedy), ITIL framework, CompTIA A+/Desktop+, MCSA/MCSE, CCNA
Preferred skills
Bachelor's degree in Computer Science
Technologies
Windows 11, SCCM, BigFix, Remedy (Solv Now), Active Directory, ITIL
Responsibilities
Build and support Windows workstations and laptops; Diagnose, repair, and replace hardware; Manage and resolve tickets within SLAs; Partner with vendor support contacts; Manage testing and failover of business continuity plan; Perform basic troubleshooting of phone issues; Setup and maintain training rooms; Maintain hardware and software inventory.
Seniority
Mid-level, hands-on IC