Manager 1 - Training
Core
Manage training staff, oversee new hire and continuous improvement programs, and ensure successful execution of local training needs for business operations.
Role type
Manager 1 - Training
Builds
Training programs and curriculum for new hires and floor agents
Domain
Business services / Customer engagement
Required skills
Team management, Coaching and mentoring, Performance analysis, Data tracking, Classroom facilitation, Resource planning
Preferred skills
Telecom customer service experience, Progressive management experience (2+ years)
Technologies
Microsoft Office Suite (Word, Excel)
Responsibilities
Coordinate, plan, and assign work for training staff; Oversee new hire trainings and batch performance; Ensure successful execution of local training needs including resource planning; Utilize presentation and facilitation skills in classroom environments; Monitor and ensure completion of daily training administrative work; Analyze quality and performance trends to drive business KPIs; Track and maintain accurate metrics for team performance.
Seniority
Manager, hands-on leadership
