Training Coordinator
Core
Coordinate training, onboarding, and compliance for operational teams in a consumer lending firm, ensuring regulatory adherence and competency.
Role type
Training Coordinator (L&D)
Builds
Training schedules, induction programs, training materials, and competency records for Customer Service, Collections, and Credit Operations.
Domain
Financial Services / Consumer Lending
Required skills
Training coordination, scheduling, new starter induction, training material development, records management, needs analysis, supplier liaison, budget tracking, Microsoft Office, adult learning principles, e-learning techniques
Preferred skills
FCA regulatory knowledge (Consumer Duty, CONC, MCOB, SM&CR), instructional design, LMS experience, Confluence, CIPD Level 3 or equivalent qualification
Technologies
Microsoft Office, PowerPoint, spreadsheets, Confluence, LMS
Responsibilities
Create and manage training schedules across operational lines; Organize classroom and virtual training sessions; Coordinate new starter induction including shadowing and buddy pairings; Develop or coordinate training materials and e-learning; Track attendance and maintain audit-ready competency records; Liaise with external trainers and manage training budget; Assess training needs and evaluate training effectiveness
Seniority
Individual Contributor