Customer Experience Partner
Core
Deliver industry-leading customer experience for Maersk clients by managing end-to-end supply chain operations, monitoring the Control Tower execution, and acting as a bridge between the client and origin teams.
Role type
Senior Customer Experience Partner / Logistics Operations Lead
Builds
End-to-end supply chain programs and operational structures for key Maersk accounts
Domain
Global Logistics / Supply Chain Management / Shipping
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Supply chain management, logistics operations, client account management, 3PL/2PL relationship management, financial operations (Fin OPs), KPI analysis, EDI troubleshooting, stakeholder communication, operational process design (IOPs/SOPs), conflict resolution, independent decision-making
Preferred skills
Client management experience, knowledge of logistics market, commercial awareness, ability to work independently, proficiency in MS Office
Technologies
Maersk systems (MODS, myMAERSK Supply Chain), EDI systems, MS Office products
Responsibilities
Execute end-to-end programs according to defined IOPs, SOPs, and KPIs; build and maintain long-term relationships with customers, internal stakeholders, and 3PLs/2PLs; proactively identify and troubleshoot program exceptions; act as escalation point for customer issues; indirectly manage Global Service Centre staff; analyze operational gaps and present KPIs to stakeholders; coordinate tactical operational projects; investigate EDI failures and drive system improvements; ensure compliance with laws and company policies.
Seniority
Mid-Senior, hands-on IC with team lead responsibilities
