Team Leader, Operations (Station Lead-Mandarin Speaker))
Core
Oversee daily operations of a business unit or station, ensuring efficiency, team performance, and client satisfaction.
Role type
Operations Team Leader / Station Lead
Builds
Operational efficiency and team performance within a station
Domain
Business Operations / Customer Service Operations
Deliverable
dashboards & analysis
Required skills
Operational management, KPI tracking, team leadership, stakeholder management, process improvement, reporting
Preferred skills
Business or Operations Management degree, MS Excel proficiency
Responsibilities
Oversee end-to-end station activities, track and analyze KPIs (productivity, quality, AHT, SLA, CSAT/NPS), lead and coach team members, handle escalations, identify process gaps, prepare performance reports
Seniority
Mid-level, hands-on IC