Customer Experience Specialist (French-speaking) - On-site - Automotive Industry JL01
Core
Lead structured follow-up and support calls with prospective customers for a premium automotive brand, identifying concerns and collecting insights to support sales teams.
Role type
Customer Experience Specialist (Sales Support)
Builds
Customer engagement and sales support for premium automotive brands
Domain
Automotive industry, luxury retail
Deliverable
client delivery
Required skills
Bilingual French and English, customer service or sales experience, ability to follow scripted call approaches, structured reporting, discretion in handling pricing
Preferred skills
Background in business, communications, or automotive studies, experience in automotive or luxury sectors, interest in premium products
Technologies
Call management systems, CRM tools for reporting
Responsibilities
Conduct follow-up calls with prospective customers, represent the brand professionally, identify customer hesitations regarding pricing and preferences, summarize interactions in structured reports, maintain relationship continuity, ensure alignment with brand quality standards
Seniority
Individual Contributor, entry to mid-level