Associate, Customer Success - Bilingual
Core
Support an existing customer base to cultivate strong relationships, ensure satisfaction, and address concerns over the customer lifecycle.
Role type
Associate Customer Success Specialist
Builds
Customer satisfaction and engagement
Domain
Customer Success / Bilingual Support
Deliverable
client delivery
Required skills
high-volume calling, CRM management, product knowledge development, data tracking, process orientation, problem solving, MS Office proficiency
Preferred skills
sales quota achievement experience, willingness to work from home
Technologies
Salesforce.com or similar CRM, MS Office
Responsibilities
Manage high volume of customer contacts via phone and email, conduct health checks to gauge product satisfaction, document and track qualitative and quantifiable feedback, capture Voice of the Customer metrics, initiate steps to address customer concerns or roadblocks, work with teams to promote a positive customer experience