Account Manager
Core
Strategic partner for clients, driving growth through upsell/cross-sell, managing financial performance, and co-constructing future strategies.
Role type
Senior Account Manager
Builds
Revenue growth and client retention strategies
Domain
BPO / Customer Experience / Consulting
Deliverable
client delivery
Required skills
Strategic account management, Upsell and cross-sell techniques, Financial analysis and budget management, KPI tracking, Bilingual communication (English/French), Travel adaptability
Preferred skills
Consulting background, Engineering school degree
Technologies
N/A
Responsibilities
Collaborate with operational teams to become a trusted advisor, Pilot strategic client relationships, Identify and exploit upsell/cross-sell opportunities, Follow and analyze financial project performance, Propose optimization plans, Travel to client sites across France and West Africa (~20% of time)
Seniority
Mid-Senior, 3+ years experience