Business Activity Manager
Core
Ensure project success and performance for customer relations activities by managing setups, analyzing indicators, and leading customer meetings.
Role type
Senior Project Manager (Customer Relations)
Builds
Customer relations projects and operational setups
Domain
Customer Experience / Call Center Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Project management, data analysis, Excel, stakeholder management, team leadership, strategic planning
Preferred skills
Call center environment experience, talent retention strategies
Technologies
Excel, Word, PowerPoint
Responsibilities
Guarantee quality of customer relations by achieving objectives, analyze project performance indicators and define action plans, manage setups of new activities and ensure resource availability, prepare and lead customer meetings and site visits, manage and support supervisors and teams to develop skills, identify training needs and contribute to talent retention
Seniority
Mid-Senior, hands-on IC
