Technical Support Advisor L2 (English and Spanish - speaking) - Hybrid MA05
Core
Provide technical support to customers via phone and email, troubleshooting product issues and delivering timely solutions for a global technology brand.
Role type
L2 Technical Support Advisor
Builds
Customer support services for global technology brands
Domain
Technology support / Mechatronics / Mechanical systems
Deliverable
client delivery
Required skills
troubleshooting, analytical skills, problem-solving, product training delivery, CRM/ERP system usage, Microsoft Office proficiency
Preferred skills
background in cycling, mechatronics, or mechanical systems
Responsibilities
Provide technical support via phone and email, guide customers through diagnostics and installations, coordinate with internal teams for escalations, deliver product training sessions, monitor customer cases and prepare progress reports
Seniority
Mid-level, hands-on IC
