Customer Experience Specialist - French Bilingual
Hybrid · Canada
Core
Connect with customers via chat, email, phone, and social channels to solve problems with empathy and guide them authentically.
Role type
Bilingual Customer Experience Specialist
Builds
Customer trust and loyalty
Domain
Retail / E-commerce
Deliverable
client delivery
Required skills
French (fluent), English (fluent), multi-channel communication, issue resolution, product knowledge, digital tool adoption
Responsibilities
Own each customer interaction from start to finish, Resolve issues with empathy, Navigate tools efficiently while keeping the human touch, Share insights and recurring patterns to help improve the experience, Become a product expert to guide customers authentically
