Customer Experience Specialist - French Bilingual
Hybrid
Core
Deliver high-quality customer service across phone, chat, email, and social channels for a premium e-commerce brand selling apparel, accessories, and home goods.
Role type
Customer Experience Specialist (Bilingual)
Builds
Customer trust and loyalty for Quince's M2C product line
Domain
E-commerce / Retail
Deliverable
client delivery
Required skills
Bilingual French/English, customer service, issue resolution, empathy, product knowledge, digital tool adoption
Preferred skills
None stated
Technologies
None stated
Responsibilities
Own customer interactions from start to finish, resolve issues with empathy, navigate service tools, share insights to improve experience, become a product expert
Seniority
Individual Contributor